Pay (Bill Pay, Wires, and Zelle®)
Q. Where can I view my Bill Pay, Wire, or Zelle® recipients?
A. Please note that recipients are added to each service separately. To view recipients, first click on the Pay by Bill Pay, Pay by Wire, or Pay by Zelle® option. Note that recipients for each service are also separate from recipients set
up for transfers.
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Q. How do I view or manage my Billers (payees) in Bill Pay?
A. Bill Pay Billers (payees) were automatically imported from our previous Bill Pay experience. To view or manage your Billers in Bill Pay, first select the associated Membership. If you have multiple Memberships, you will need to select the Membership
that was previously used to pay that Biller.
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Q. How do I only see my active Billers (payees) in Bill Pay?
A. The new Bill Pay gives you the ability to create groups of Billers. You can create groups such as active Billers and non-active Billers and then select the group you wish to view or manage.
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Q. Why do some of my Bill Pay Billers receive checks now instead of electronic payments?
A. These payments have likely defaulted to paper delivery due to out-of-date information previously provided for the Biller(s). To correct this, we recommend that you delete the Billers and add them back in as new Billers, using information from your
most recent bill.
- Click or tap on the Biller
- Select the pencil icon that appears next to the Biller’s name
- Click or tap Delete
- Go back to the Pay Bills tab and select Add Biller to set them up again using information from your most recent bill
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Q. How can I tell if my payment is sent electronically or by check?
A. When viewing your Billers or your Bill Pay Activity, look for the word “Electronic” or “Check” under the Biller’s name and account number.
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Q. How do I check the status of my payment?
A. Payment details, including Status, can be seen by clicking on the arrow in the bottom right corner of each payment on the Activity tab. You can also set up text or email alerts concerning payment delivery.
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Q. How long does it take for my Bill Pay payment to be debited from my account?
A. Your account will not be debited until the payment is complete. Payments sent electronically typically take one to two business days to process. Payments sent as a check will be debited from your account when the Biller cashes the check, which often
takes five to seven business days.
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Q. Were my Wire recipients automatically brought over to the new Digital Banking?
A. For your convenience, we imported your previous Wire transfer recipients to the recipient list in the new Digital Banking. To view recipients, click Pay by Wire and then Wire Recipients. If you do not see a particular recipient, please set them up as a new Wire recipient.
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Q. How do I set up new Wire recipients?
A. In our new Wire platform, the first step is to select a stored recipient or enter new recipient information. To add a new Wire recipient, start by selecting Send to New Recipient and complete the information (including whether the recipient will receive domestic or international wires).
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Q. How do I designate if a Wire is domestic or international?
A. With the new Wire process, you designate whether each recipient will receive a domestic or international wire when you add that recipient to your wire recipient list.
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Q. Can I use Zelle® if I am currently living outside of the U.S.?
A. We are working with Zelle® to provide access to members who are currently living abroad if they meet certain criteria. We hope to have an update in early 2022.
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